SMS privacy policy

This SMS Privacy Policy explains how Fulfilled Path, LLC (“we,” “our,” “the practice”)

uses and protects information shared through text messaging. Because we provide

virtual mental health services, we prioritize your privacy, confidentiality, and safety in all communication methods, including SMS.

1. Purpose of SMS Communication

SMS/text messaging is used only for:

  •  Scheduling or confirming appointments

  •  Brief administrative communication

  •  Sharing links or instructions related to accessing virtual sessions

  •  Responding to initial inquiries about services

SMS is not used for therapy, crisis support, or clinical discussions.

2. Information We Collect Through SMS

When you text Fulfilled Path, we may receive:

  •  Your phone number

  •  The content of your message

  •  The date and time the message was sent

We do not request or store sensitive clinical details through SMS.

3. SMS Is Not a Secure or HIPAAProtected Method

SMS/text messaging is not encrypted and may not be fully secure. Because of this:

  •  Please avoid sharing personal mental health information through text.

  •  We will not send clinical information, diagnoses, or session content via SMS.

  •  We may redirect you to secure communication methods when appropriate.

4. How Your SMS Information Is Used

Your text messages are used only for administrative purposes, such as:

  •  Scheduling

  •  Rescheduling

  •  Clarifying appointment logistics

  •  Providing access links for virtual sessions

We do not sell, share, or use SMS information for marketing.

5. How Your SMS Information Is Stored

SMS messages may be stored by:

  •  Your mobile carrier

  •  Our phone service provider (e.g., Phone.com)

These systems may retain message content as part of their normal operations. We do

not manually store or export SMS messages into your clinical record unless the content

is relevant to scheduling or documentation.

6. Your Consent to SMS Communication

By texting Fulfilled Path, you acknowledge:

  •  SMS is not a secure form of communication

  •  SMS should only be used for administrative purposes

  •  You may opt out of SMS communication at any time

To opt out, simply reply “STOP” or contact us directly.

7. Limits of Confidentiality

Although we protect your privacy, SMS messages may be accessible to:

  •  Your mobile carrier

  •  Anyone with access to your phone

  •  Our phone service provider

Because of these limitations, we encourage you to use secure methods (email or client

portal) for sensitive communication.

8. No Emergency Communication

SMS is not monitored continuously. Do not use SMS for emergencies or urgent mental

health needs. If you are in crisis, please contact local emergency services or a crisis

hotline.

9. Updates to This Policy

We may update this SMS Privacy Policy as needed to reflect changes in technology or

practice operations. The most current version will always be available on our website.